Terms of Use

Last updated and effective as of October 6, 2026

1. OVERVIEW

These Terms of Use (“Terms”) describe for you the terms, conditions, and rules applicable to your use of and access to our website located at https://www.interwellhealth.com/ and any other website or any related smartphone or mobile application that displays a link to these Terms (the “Website”). These Terms do not apply to any other website, service, or application of InterWell Health Partners, Inc. and its affiliated companies (“Interwell,” “we,” or “us”), or any websites, services, or applications linked to or from the Website.

PLEASE READ THE FOLLOWING TERMS CAREFULLY BEFORE USING THIS WEBSITE. THE TERMS GOVERN YOUR USE OF THE WEBSITE AND ARE BINDING BETWEEN YOU AND INTERWELL. IF YOU DO NOT AGREE TO THE TERMS, YOU ARE NOT AUTHORIZED TO USE THE WEBSITE.

2. ACCEPTANCE OF TERMS AND SUBSEQUENT AMENDMENT

Your use of the Website constitutes your full legal acceptance of the Terms. You agree that Interwell may change these Terms from time to time, without advance notice. You will always be able to view the most current version by clicking on the link at the bottom of the Website. Use of the Website after such posting of any modifications or additions shall constitute your acceptance of the new Terms. Please review the Terms periodically for any changes or modifications.

3. PRIVACY

You acknowledge and consent to Interwell’s practices concerning the collection, storage, and use of personal and electronic interaction data. Details regarding the specific data collected, third-party sharing, and your rights are clearly outlined in our Privacy Policy, which is incorporated herein by reference.

You explicitly consent to Interwell’s tracking of your interactions with the Website to improve user experience, security, and analytics. Details about the specific technologies (e.g., cookies) used and your rights to opt-out are outlined in our Privacy Policy.

Interwell reserves the right to change its Privacy Policy without prior notice. You are responsible for periodically reviewing our Privacy Policy. Your continued use of the Website will be deemed an acceptance of the Privacy Policy then in effect.

4. CONTENT

As between you and Interwell, Interwell owns and retains all right, title, and interest in and to the “Content,” which includes, without limitation, the visual interfaces, interactive features, graphics, design, compilation, and other elements and components of the Website, including computer code, products, software, and related materials, but excluding (i) any content provided by third parties and (ii) any content you or other users may submit or make available through the Website (if applicable). Interwell also owns the copyrights, trademarks, service marks, trade names, and other intellectual property and proprietary rights worldwide (“IP Rights”) associated with the Content. The Content and the associated IP Rights are protected by copyright, trade dress, patent, trademark, and other applicable intellectual property and proprietary rights and laws.

Except as expressly permitted by these Terms or in a separate written agreement with Interwell, you may not modify, reproduce, distribute, transmit, create derivative works or adaptations of, publicly display, publish, sell, license, or otherwise exploit any of the Content (in whole or in part) for any purpose. No rights are granted to you by implication, estoppel, or otherwise, and all rights in and to the Content not expressly granted are reserved by Interwell.

5. FEEDBACK LICENSE

If you provide Interwell with feedback or suggestions regarding the Website, you grant Interwell a non-exclusive, worldwide, royalty-free, irrevocable, sublicensable right and license to use the feedback without restrictions or obligation. You are not obligated to provide Interwell with any feedback and any feedback provided is provided "AS IS."

6. THE WEBSITE DOES NOT PROVIDE MEDICAL ADVICE

The contents of this Website are available to you for informational purposes only, including text, graphics, images, and other information provided by us or licensed from third parties on this Website.

Although the Website provides educational information about healthcare, it does not provide medical diagnoses or recommendations regarding an individual’s medical treatment. Please do not make decisions about your healthcare in reliance on the information provided through this Website. Instead, always seek the advice of your physician, or qualified healthcare provider with any questions you may have regarding a medical condition or treatment options. In an emergency, call 911 or your local emergency assistance.

7. ACCEPTABLE USE

Interwell has established certain basic requirements for the use of the Website and we require you to adhere to them. You may use this Website only for lawful purposes and in accordance with these Terms. In accessing or using this Website, you agree that you will not:

  • Copy, reproduce, distribute, modify, create derivative works of, or publicly display any portion of the Website, except as expressly permitted by these Terms;
  • Use any data mining, scraping, or similar data gathering or extraction methods on the Website;
  • Attempt to gain unauthorized access to any portion of the Website, other accounts, computer systems, or networks connected to the Website;
  • Use the Website in any manner that could interfere with its proper operation or with any other person’s use of the Website; or
  • Use the Website for any unlawful, fraudulent, or harmful purpose or in any way prohibited by these Terms.

8. NOTIFICATION OF COPYRIGHT INFRINGEMENT

Interwell respects the intellectual property rights of others and expects users of this Website to do so as well. In accordance with the provisions of the Digital Millennium Copyright Act (DMCA) applicable to Internet service providers (17 U.S.C. Section 512), Interwell has adopted a policy of terminating, in appropriate circumstances and at our sole discretion, users, members, subscribers, or account holders who are deemed to be repeat infringers. If you believe that your work has been copied and has been posted to this Website in a way that constitutes copyright infringement, please provide to Interwell’s copyright agent the following written information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed upon; (iii) a description of where the material that you claim is infringing is located on the Website; (iv) your contact information, including your address, telephone number, and an email address; (v) a statement that you have a good-faith belief that the disputed use of the material is not authorized by the copyright owner, its agent, or the law; and (vi) a statement made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf. Interwell reserves the right to remove any content posted to the Website at our sole discretion. Please contact our copyright agent to provide us notice of alleged copyright infringement at:

Attn: Interwell Health
68 Harrison Ave #605 PMB 39516
Boston, Massachusetts 02111
Email: legal@interwellhealth.com

9. THIRD-PARTY LINKS, WEBSITES, AND SERVICES

The Website may contain links to third-party websites, services, offers, or other events or activities that are not owned or controlled by Interwell. Such links are provided for convenience only and do not constitute an endorsement, sponsorship, or recommendation by Interwell.

Interwell does not control, and makes no warranties or representations regarding, any third-party websites or services, including, but not limited to, their availability, content, products, software, materials, services, accuracy, or appropriateness. Accessing and using any third-party website or service is at your sole risk and discretion.

Please note that third-party websites and services may have terms, policies, and practices that differ materially from these Terms, including with respect to the collection and use of personal information and the use of any proprietary or other information posted on the Website. You should review the applicable terms of use and privacy policies of any third-party website before providing any information or using such website or service. To the maximum extent permitted by law, Interwell refuses any liability arising from your access to or use of any third-party websites or services.

10. COMMUNICATIONS PREFERENCES

By accessing or using the Website, or otherwise providing contact information to Interwell, you consent to receive certain communications from us, including by phone call and electronically, such as by email, text message, in-app/portal message, or through notices posted on the Website (collectively, “Informational Electronic Communications”). Informational Electronic Communications may include administrative, operational, and informational, and service-related communications (e.g., appointment reminders, care management communications, information about eligibility and enrollment, security notices, changes to these Terms, and other information relating to your account and relationship with Interwell). You may opt out of such communications at any time through any reasonable means.

Where permitted by law, we may also send you certain marketing or promotional communications, including by phone call and electronically (e.g., newsletters, educational materials, surveys, and updates about programs or services that may be of interest) (“Marketing Electronic Communications”). You may opt out of Marketing Electronic Communications at any time using the unsubscribe instructions included in those communications or through any other reasonable means. Opting out of Marketing Electronic Communications will not opt you out of Informational Electronic Communications (including legally required communications) unless you expressly indicate that you are opting out of all communications from Interwell.

You agree that the Informational Electronic Communications and Marketing Electronic Communications we provide to you satisfy any legal requirement that such communications be in writing, unless applicable law expressly requires a different form of communication. You are responsible for keeping your contact information current and for retaining copies of such communications (e.g., by printing or saving them).

11. TELEPHONE CALLS, TEXT MESSAGES, AND FAX

11.1 Consent to Contact. By providing your telephone number and/or fax number to Interwell, you consent to receive recurring calls and text messages from Interwell (and from those acting on Interwell’s behalf) for informational purposes related to your account with Interwell, the Website, and Interwell’s services. If you have also consented to receive telemarketing communications, you are expressly consenting to receive recurring marketing calls and text messages from Interwell (and from those acting on Interwell’s behalf). You specifically consent to such informational and telemarketing (where applicable) communications being made through the use of an automated telephone dialing system and/or through the use of an artificial or prerecorded voice message or artificial or prerecorded voicemail.

11.2 Opt-Out and Revocation of Consent. Individuals may opt-out of the informational and/or telemarketing calls and text messages referenced in Paragraph 11.1 through any reasonable means. For text messages, this includes opting out at any time by replying “STOP” to any message. For help, reply “HELP.” You may also opt-out through other reasonable means, including by submitting an opt-out request by emailing privacy@interwellhealth.com and including the phone number(s) and/or fax number(s) you want to opt out. After you opt out of text messages, you may receive one final confirmation message.

11.3 Text Message Programs. Interwell may offer one or more text message programs, which may include appointment reminders, follow-up messages, program updates, and other communications related to health programs you participate in or may be eligible for. By opting-in to a text program (including by following the enrollment instructions we provide or by replying “Y” or “Yes” to an enrollment message, where applicable), you confirm that you are authorized to enroll the mobile number provided and that you consent to receive text messages for that program. Message frequency may vary depending on the program and your interactions with Interwell. Message and data rates may apply based on your wireless plan. You are responsible for any charges imposed by your carrier. Delivery is not guaranteed. Carriers and Interwell are not responsible for delayed or undelivered messages. We may modify, suspend, or discontinue any text program at any time.

Text programs are offered on an “as is” and “as available” basis and may not function in all areas or on all devices/carriers, and may be affected by changes to your carrier’s services, software, or coverage. To the fullest extent permitted by law, Interwell disclaims liability for losses or damages arising from or relating to text program interruptions, technical failures, or delays. Interwell reserves the right to terminate text delivery to any person at any time in its sole discretion.

11.4 Privacy and Security of Mobile Communications. Text messages and other mobile communications may not be encrypted and may be viewable by anyone with access to your mobile device, your messaging account, or your carrier account. You are responsible for maintaining the security of your device and account. Do not use text messaging to send highly sensitive information unless you are comfortable with the associated risks.

11.5 Protected Health Information. To the extent any information you provide or that is used in connection with the services constitutes protected health information (“PHI”), that information is governed by the applicable Notice of Privacy Practices issued by your provider and/or health plan (as applicable), and not solely by Interwell’s Privacy Policy.

12. LINKING TO THIS WEBSITE AND CERTAIN SOCIAL MEDIA FEATURES

12.1 Linking Permission. You may link to publicly available pages of the Website from a website you own or control, provided that your link: (i) is fair and lawful; (ii) does not damage, dilute, or take unfair advantage of Interwell’s reputation or goodwill; and (iii) does not infringe Interwell’s intellectual property rights or the rights of any third party.

12.2 Prohibited Linking and Use. You must not, and you agree not to permit others to:

  • Link from unauthorized websites. Establish a link from any website that you do not own or control, or in a manner that violates the terms or policies of that website.
  • Frame or embed the Website. Display, mirror, frame, “scrape,” or cause the Website or any Content to be displayed within another website or service (e.g., through framing, inline linking, or similar methods) in a way that suggests the Content is part of another website or service.
  • Imply endorsement. Use any link to the Website in a manner that suggests Interwell is affiliated with, sponsors, endorses, or approves you, your website, or your products or services, without Interwell’s prior written consent.
  • Misuse Interwell branding. Use Interwell’s name, logos, trademarks, or other brand features in connection with any link without Interwell’s prior written consent, except that you may use plain text to identify Interwell as the source of the linked page.
  • Link from objectionable or unlawful content. Place a link to the Website on any page that includes or promotes content that is unlawful, defamatory, infringing, fraudulent, pornographic or sexually explicit, harassing, threatening, hateful, or otherwise objectionable, or that encourages violation of any applicable law.
  • Otherwise violate these Terms. Take any action with respect to the Website or Content that is inconsistent with these Terms.

12.3 Social Media Features. The Website may provide features that allow you to share or transmit Content or links to Content (e.g., through email or third-party social media platforms), or to display limited portions of Content, where such functionality is expressly made available by Interwell (the “Social Media Features”). You may use the Social Media Features only as provided by Interwell, only with respect to the Content for which they are made available, and only in compliance with these Terms and any additional instructions or terms presented with the applicable feature.

12.4 Reservation of Rights. Interwell may revoke linking permission or disable any Social Media Features at any time, in its sole discretion, without notice. You agree to promptly cooperate with Interwell to cease any unauthorized linking, framing, or display of the Website or Content upon request.

13. DISPUTE RESOLUTION; ARBITRATION AGREEMENT

13.1 If you have any concern or dispute regarding the Website, these Terms, or the Privacy Policy (“Claim”), you agree to first try to resolve the dispute informally and in good faith by contacting us and providing a written Notice of Claim to Interwell at the address set forth in Section 12.5 of these Terms. The Notice of Claim must provide Interwell with fair notice of your identity, a description of the nature and basis of your Claim, and the relief you are seeking, including the specific amount of any monetary relief you are seeking, and cannot be combined with a Notice of Claim for other individuals. Neither party shall initiate any legal action until forty-five (45) days (the “Notice Period”) after the Notice of Claim is received by Interwell.

13.2 If any dispute related to your Claim is not resolved within the Notice Period, any resulting legal disputes you intend to initiate must be resolved through final and binding individual arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules and Consumer Fee Schedule (in effect at the time the arbitration is initiated) and will be governed by the Federal Arbitration Act. YOU AND INTERWELL AGREE THAT CLAIMS MAY ONLY BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING.

13.3 Payment of AAA filing fees, administrative fees, and arbitrator compensation will be governed by the applicable AAA rules and fee schedule. Each party will bear its own attorneys’ fees and costs, except where the arbitrator awards fees or costs as permitted by applicable law.

13.4 The Parties hereby agree that the arbitration shall be conducted in-person in Massachusetts, or may be conducted remotely by videoconference or telephone, at either party’s request, as determined by the arbitrator. The arbitrator may require that some or all proceedings be conducted remotely and may allow submission of evidence and argument by written filings where appropriate.

13.5 NOTICE ADDRESS. Any required pre-arbitration notice should be sent to Interwell at:

Attn: Interwell Health
68 Harrison Ave #605 PMB 39516
Boston, Massachusetts 02111
Email: legal@interwellhealth.com

13.6 If this arbitration agreement is found unenforceable, claims must be brought exclusively in the state or federal courts located in Suffolk County, Massachusetts and both parties waive the right to a jury trial.

14. TERMINATION OR MODIFICATIONS TO WEBSITE

We reserve the right to modify or terminate your access to this Website (or portions of this Website) at any time, temporarily or permanently, with or without notice to you. From time to time, we may restrict access to some parts of this Website, or the entire Website, to users, or charge fees for access to portions of this Website. You acknowledge and agree that we will not be liable to you or any third party in the event that we exercise our right to modify or terminate access to this Website.

15. DISCLAIMER OF WARRANTIES

You understand that Interwell cannot, and does not, guarantee that the Website or any files, materials, or content available for download through the Website (or the internet generally) will be free of viruses, malware, or other harmful or destructive code. You are responsible for implementing appropriate safeguards, including anti-virus protection and procedures to verify the accuracy of data input and output, and for maintaining backups and other measures outside the Website to reconstruct any lost or corrupted data.

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THIS WEBSITE AND ALL CONTENT, MATERIALS, INFORMATION, PRODUCTS, ITEMS, AND SERVICES PROVIDED ON THIS WEBSITE ARE PROVIDED ON AN “AS IS, WHERE IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR PARTICULAR PURPOSE, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

NEITHER INTERWELL, NOR ANY OF ITS AFFILIATES, NOR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, OR SERVICE PROVIDERS (COLLECTIVELY, THE “INTERWELL PARTIES”) MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THIS WEBSITE OR ITS CONTENT.

WITHOUT LIMITING THE FOREGOING, THE INTERWELL PARTIES DO NOT WARRANT OR REPRESENT THAT: (A) THIS WEBSITE, ITS CONTENT, OR ANY PRODUCTS, ITEMS, OR SERVICES OBTAINED THROUGH THE WEBSITE WILL MEET YOUR REQUIREMENTS; (B) THE WEBSITE WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; (C) THE CONTENT WILL BE UP-TO-DATE, COMPLETE, COMPREHENSIVE, OR ACCURATE; (D) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THIS WEBSITE OR ANY CONTENT, MATERIALS, INFORMATION, PRODUCTS, ITEMS, OR SERVICES OFFERED THROUGH THIS WEBSITE WILL BE ACCURATE OR RELIABLE; (E) THAT OUR WEBSITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (F) THE QUALITY OF ANY CONTENT, MATERIALS, INFORMATION, PRODUCTS, ITEMS, OR SERVICES OBTAINED BY YOU THROUGH THIS WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS; OR (G) THAT DEFECTS, IF ANY, WILL BE CORRECTED.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

16. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL THE INTERWELL PARTIES BE LIABLE FOR ANY DAMAGES, LOSS, OR EXPENSE OF ANY KIND ARISING OUT OF OR RESULTING FROM YOUR ACCESS TO, USE OF, OR INABILITY TO USE THE WEBSITE, IN WHOLE OR IN PART, REGARDLESS OF WHETHER SUCH LIABILITY IS BASED IN TORT, CONTRACT, OR OTHERWISE.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT, INCLUDING WITHOUT LIMITATION, A NEGLIGENT ACT, SHALL ANY INTERWELL PARTY BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OR CORRUPTION OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR INTERRUPTION OF BUSINESS, OR OTHER COMMERCIAL DAMAGES OR LOSSES), ARISING OUT OF, OR IN ANY WAY RELATED TO, THE WEBSITE, REGARDLESS OF WHETHER ANY INTERWELL PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF WARRANTIES OR DAMAGES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO THE EXTENT SUCH JURISDICTION’S LAW APPLIES TO THESE TERMS. IN SUCH JURISDICTIONS, THE LIABILITY OF THE INTERWELL PARTIES WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

17. INDEMNIFICATION

You agree to indemnify, defend, and hold Interwell, its subsidiaries, its affiliates, or their respective officers, directors, employees, suppliers, licensors and agents (and its and their successors, officers, directors and employees) harmless from and against any and all claims, demands, costs, liabilities, judgments, losses, expenses and damages (including attorneys’ fees) arising out of or relating to (a) your use of the Website; or (b) a violation of these Terms.

18. MISCELLANEOUS

18.1 Entire Agreement. These Terms, along with the Privacy Policy, constitute the entire agreement between you and Interwell regarding the Website and supersede all prior or contemporaneous understandings.

18.2 Governing Law. All matters relating to this Website and these Terms, and any dispute or claim arising from them, shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without giving effect to any choice or conflict of law provision.

18.3 Assignment. These Terms are personal to you and you may not assign these Terms, or your rights or obligations hereunder, to any third party, without our consent. Any attempted assignment without such consent is void.

18.4 Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

18.5 No Waiver. No waiver of any term will be deemed a further or continuing waiver of such term or any other term, and Interwell’s failure to assert any right or provision will not constitute a waiver of such right or provision.

18.6 Survival. Any provision of these Terms (including all other incorporated terms) that is intended by its terms to survive termination will survive.

18.7 Headings. Headings are for convenience only and do not affect interpretation.

18.8 Typographical Errors. Our goal is to provide complete, accurate, up-to-date information on our Website. Unfortunately, it is not possible to ensure that any website is completely free of typographical mistakes, inaccuracies, or omissions. Some information may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

18.9 Feedback License. If you provide Interwell with feedback or suggestions regarding the Website, you grant Interwell a non-exclusive, worldwide, royalty-free, irrevocable, sublicensable right and license to use the feedback without restrictions or obligation. You are not obligated to provide Interwell with any feedback and any feedback provided is provided "AS IS."

19. CONTACT US

If you have any questions about these Terms, our practices, or your dealings with this Website, please contact us at privacy@interwellhealth.com or

Attn: Interwell Health
68 Harrison Ave #605 PMB 39516
Boston, Massachusetts 02111